Our Return and Refund Policy is straightforward. If you are not completely satisfied with your purchase from Eastwestinn, you may return it to our warehouse/factory for a full refund, excluding certain items/products.
Standard Size Items: Return the unused item within 7 days of receiving it for a full refund, excluding shipping costs, provided the item is returned in good condition without damage. Clearance items and Overtops can only be returned or exchanged; refunds are not available for these items. You are responsible for the return shipping costs.
Custom Tailored / Custom Designed Items: Items tailored to your measurements or custom designed using our Design Your Own (DYO) customizer are non-refundable. Once payment is made for these items, cancellations or refunds are not possible under any circumstances.
Accessories: Return the unused item in its original condition within 7 days of receipt for a full refund, provided the item is returned undamaged.
Attars & Undergarments: For hygiene reasons, Attars and undergarments are non-refundable once delivered.
Special Orders: Special Orders, once paid for, are non-refundable and cannot be cancelled.
Delayed Orders & Damaged Items: While we strive to ensure timely delivery, unforeseen circumstances may cause delays. Please contact us regarding delayed orders for eligibility for a partial or full refund. If items are damaged upon receipt, please provide proof within 48 hours. We will replace damaged items that have not been tampered with.
Return Process:
- Email us at support@eastwestinn.com with the subject “Return – Order Number” (Example: Return – 2001234).
- Provide details of the return items.
- We will approve your refund and provide a quotation for return shipping costs via our courier partner.
- Choose pickup from our DHL account (we will email an AWB PDF for you to print and give to the courier; shipping costs will be deducted from the refund) or send the items via your own tracked shipping method with proof of delivery.
- Upon receiving and inspecting the returned items, we will process your refund.
Refund Process: Once your return is received and inspected, we will initiate the refund process.
